Terms of service

SHIPPING TERMS NATIONWIDE

• Once your order is dispatched you will receive an email from DPD with tracking details.
• DPD will then send you a text and email on the morning of the delivery telling you a 1-hour delivery window.
• If this doesn’t work for you, you can request alternative options with DPD directly
• DPD is currently operating contactless deliveries due to Covid-19.
• We will make every effort to fulfil you order correctly. In the event that this does not occur, we do not accept any responsibility for consequential costs incurred due to errors made with products once delivered.
• The products will be at your risk from the time you accept delivery of the products from the courier.
• Please note that although all freshly baked products will be sent on a next day service we cannot accept liability for delays occurring within the DPD system.
• Please note that we usually use DPD as our shipping partner and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will do our best to understand and resolve issues on your behalf.

 LONDON ONLY DELIVERY

Our Hand Delivered Service 

Currently we deliver all of our cakes and personalised cookies to all London postcodes from Tuesday-Saturday. We offer a next day delivery service if your order is placed by 12pm. As our cakes and personalised bakes are more fragile, they won't ship across the country yet. However we're working very hard to change this ASAP.