Do you need to be there to accept delivery?
Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Blondies Kitchen cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
Please note if the recipient is unable to accept delivery, we will endeavour to leave it in a safe place or with a neighbour/co-worker. If our drivers are directed to a loading bay, we cannot accept responsibility for how the cookies are handled. Finally, be advised that as it is a freshly made product, we are unable to re-deliver.
What if you need to leave a note about delivery?
If you have any additional information or special requests e.g. ‘Leave with security at front desk’, you will be given the opportunity to add this in during the checkout process.
How much does delivery cost?
Delivery is £9.95 to most UK postcodes. If you have ordered and you live outside of London, your order will be processed through DHL.
Where do we deliver?
Currently we deliver to most postcodes in the UK. We aim to get all orders baked, boxed and out for next day delivery once we have received your order. Please note that all orders processed for delivery outside of London go through DHL directly. Blondies Kitchen cannot accept liability for any late deliveries once the order has been dispatched from our bakery.
When do we deliver?
All orders must be made before 12pm for next day delivery from Tuesday – Friday. All orders placed between Friday and Sunday will be delivered by the following Tuesday.
Unfortunately Blondies Kitchen cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by our courier partners and can't be held liable for delays in delivery or lost or damaged parcels.